We always endeavour to give you the best care possible, but if you feel that there is something that we could be doing to improve the services offered, please let us know.
In person: Please ask to speak to the Practice Manager, Sandra Bell who will speak to you at the time if she can, or will arrange a mutually convenient time to see you.
In writing: A form is available at reception for any complaints. This should be completed and returned to the Practice Manager, giving as much clear information as you can, and this will be dealt with as soon as possible.
By email: Please use the form below to send your complaint to the surgery
To a Third Party: If you would prefer not to address your complaint directly to the surgery, you may ask for an independent review through the Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP or telephone 0345 015 4033
Complaining on behalf of somone else:
We abide by the rules of strict confidentiality so if you wish to make a complaint on behalf of somebody else we will need their written permission to do so, unless they are incapable of providing this due to illness or the person concerned is a minor.
What happens next:
We aim to acknowledge your complaint within 3 working days, and to look into it within 21 working days from the date it is received. This may seem like a long time, but we need to find out what happened and what may have gone wrong, give us an opportunity to discuss the problem with those concerned and identify what we can do to prevent the problem recurring. Our findings will then be sent to you in writing
PATIENT ADVICE AND LIAISON SERVICE
This service aims to:
Advise and support patients, their families and carers
Provide information on NHS services
Listen to your concerns, suggestions or queries
Help sort out problems quickly on your behalf
How to contact PALS
The Essex Cardiothoracic Centre (CTC)
9am - 5pm, Monday to Friday
Telephone: 01268 394 440
We aim to deal with any complaints or problems at the time they occur or as soon as possible afterwards. If your particular problem cannot be sorted out this way and you wish to make a complaint, please inform us as soon as possible as this will help us to establish what has happened more easily.
If you wish to make a complaint, you can do so in the following ways:
PLEASE NOTE THAT THIS FORM IS FOR COMPLAINTS ONLY.
NO OTHER CORRESPONDENCE WILL BE DEALT WITH