In person:  Please ask to speak to the Practice Manager, Sandra Bell who will speak to you at the time if she can, or will arrange a mutually convenient time to see you.

In writing:  A form is available at reception for any complaints. This should be completed and returned  to the Practice Manager, giving as much clear information as you can, and this will be dealt with as soon as possible.

By email: Please use the form below to send your complaint to the surgery

To a Third Party:  If you would prefer not to address your complaint directly to the surgery, you may ask for an independent review through the Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP or telephone 0345 015 4033

Complaining on behalf of somone else:

We abide by the rules of strict confidentiality so if you wish to make a complaint on behalf of somebody else we will need their written permission to do so, unless they are incapable of providing this due to illness or the person concerned is a minor.

What happens next:

We aim to acknowledge your complaint within 3 working days, and to look into it within 21 working days from the date it is received.  This may seem like a long time, but we need to find out what happened and what may have gone wrong, give us an opportunity to discuss the problem with those concerned and identify what we can do to prevent the problem recurring.   Our findings will then be sent to you in writing